Our aim is to ship all orders within 1 working day of receipt. Occasionally public holidays, weekends, weather events or extremely busy periods may result in extended delivery times. In these circumstances we will endeavour to communicate with you about the delay and resolve and resulting issues.
Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance.
All orders are sent on an overnight service with NZ Post
New Zealand - Free shipping for orders over $50*
*does not apply to Rural orders
In general, delivery to your door will take no more than 24 hours from dispatch within Auckland metro, 1-2 days in the greater North Island and South Island. Deliveries to rural delivery addresses will usually take one to two days longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.
All orders are sent with DHL Express
|Destination||Cost||Estimated Delivery times|
|Australia||$15.00||Overnight** - 3 business days
(**metro areas only)
Free shipping for orders over $80
|Asia & India||$30.00||
2 - 4 business days
|United States, Canada & Mexico||$32.00|
|UK & Europe||$39.00|
Are there any additional charges for international orders?
International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Vape Essence. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.
Vape Essence is not responsible for the loss of parcels if the customer has created an Authority to Leave at the address which an order is delivered to. Please ensure your address details are correct as Vape Essence takes no responsibility for deliveries which are made to addresses entered in error. Please contact either NZ Post or DHL Express via your tracking number details.
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